Support - DaFang AI

Service Support

Always be prepared
Support 24 hours

Provide after-sales and engineering service support

Engineering Services

Are you still struggling with the decision between using robots or manual labor?

Are you unsure about which robots can be used in your project?

Are you unable to calculate the cost savings that robots can bring to your project?

Are you uncertain about how much time robots can save in the construction?

Contact us!

After-sale Service

Service Levels (4 levels available in the Pearl River Delta region, only VIP and Partner services available in other areas):
Standard Service: 8-hour response time during business hours, on-site presence within 5 working days.
Gold Service: 8-hour response time during business hours, on-site presence within 3 working days.
VIP Customer Service: 24-hour response time, on-site presence within 2 working days.
Partner Service: 24-hour response time, on-site presence within 24 hours.
Service Hotline: +86 199 8334 8655.
Or write to us at:
Email: support@dafang.ai

Q&A

Q&A

Which of the following sensors are present in your robot?

Contact sensors
Vision sensors like cameras
GPS
LiDAR
Inertial Measurement Units

What is the power source of the robot?
```
Power Outlet：220V 16A
```
How long is the working time?
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24 hours
```

What is the maximum height reach（in meters）？

DF062：6 meters
DF033: 3.3 meters
DF201：20 meters

What is the painting speed of the robot?
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1500 square meters/ 8h
```
What is the daily set-up time (begin painting) of the robot (in minutes)?
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5 minutes
```
What is the daily cleaning time (At the end of the day) of the robot (in minutes)?
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10 minutes
```
What type of paint can be used?
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Gypsum, Painting
```
What are the width, length, and height of the robot?
```
DF062: 1665*860*1726 mm
DF033: 1065*685*1800 mm
```
What is the total weight ？
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DF062: ≤200 KG
DF033: ≤120 KG
```
Hong long is the Minimum Turning Radius?
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1100 mm
```
What is the intended work environment of the robot?
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Indoor
```
Real-time 3d scanning ability?
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Yes
```
How is the quality of the painting?
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Better than human painting
```

How to address the robot malfunction alarm?

Robot alarms are generally protective alarms. You only need to click on the APP and follow the prompt steps to troubleshoot the problem.

Certification and Authorization